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Channels

WHATSAPP BOT

Deploy AI-powered WhatsApp chatbots with knowledge base support.

Setup

  1. Create a bot with type: "whatsapp"
  2. Set your system prompt to define the bot's persona
  3. Add knowledge base entries for your FAQ/product info
  4. Configure your WhatsApp Business API credentials in Settings
  5. Set the webhook URL in Meta Business Manager:
bash
https://api.callmissed.com/api/v1/webhooks/whatsapp

Message Flow

bash
User sends WhatsApp message
  → Meta sends POST to /api/v1/webhooks/whatsapp
  → Signature verified
  → Conversation found or created
  → Message saved
  → Conversation history + system prompt → LLM
  → AI response saved
  → Response sent back via WhatsApp Cloud API

Bot Config

When creating a WhatsApp bot, pass channel config:

json
{
  "name": "Support Bot",
  "type": "whatsapp",
  "system_prompt": "You are a helpful agent for Acme Corp.",
  "config": {
    "phone_number_id": "your_meta_phone_number_id",
    "language": "en"
  }
}

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